Personal Information We Collect
We collect information from you, such as name, company, country, email address and phone number, when you send us a message. Giving us your name, e-mail address and company is necessary to answer your query and to provide you with the service and/or contract. We collect your e-mail address and your name when you send us your CV, and only e-mail address when you subscribe to our newsletter. We collect your data when you interact with us in person, through correspondence, by phone, by social media, or through our websites. When you use our website, we collect information about how you use the site. This helps us to make our website easier to use and the content more useful.
We may collect, store and use the following kinds of personal information:
1. Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry & exit points and number of page views)
2. Information that you provide to us for the purpose of subscribing to our newsletters (including your email address)
3. Information that you provide to us for the purpose of the recruitment process (including your name and email address)
4. Information that you provide to us for the purpose of joining live webinars or other events (including your name, email address, country, company name and telephone number
5. Information about how you interact with our emails (including opens, clicks and preference information)
6. Due to the need to prevent Internet robots from performing certain functions on the demo e-commerce, we use the Google reCAPTCHA mechanism that is checking whether the someone’s behavior look like robots. In this case, we may disclose your IP address to Google LLC.
7. Any other information that you choose to send to us.
We use consent, contracts and legitimate interest as the GDPR basis to store and process your data.
Legitimate interests include:
1. Responding to enquiries you make whether by phone, email, contact form, chat or other method
2. Tailoring information based on your activity, such as what content you show interest in.
We are sending emails with marketing information and tips.
If at any point you would like to opt-out or withdraw previously given consent, please contact us using the details at this end of this policy. All our marketing emails contain unsubscribe links.
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
Cookies and Analytics
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyze how the site is used. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. However, in the case of activated IP anonymization on this website, your IP address is truncated by Google beforehand within member states of the European Union or in other states in the European Economic Area which are party to the agreement.
Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data from Google.
Our website uses Social Plugins (“plugins”) from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins can be identified by the Facebook logo or by the “Like“ button. A list of plug-ins can be found at http://developers.facebook.com/docs/plugins/ .
When you visit one of our web pages with this plugin installed, your browser creates a direct connection to the Facebook server. By connecting the plugin, Facebook receives the information that you have visited the corresponding page of our website with your IP address. If you click on the “Like” button while you are logged into your Facebook account you can link the content on our site with your Facebook Profile.
As operator of the website we receive no information regarding the nature of the data sent to Facebook or how it is used. More information can be found at http://de-de.facebook.com/policy.php
If you do not want Facebook to collect data about you via our website, you must log out of Facebook prior to visiting our website.
We use Mouseflow solution to see how you are using our website. This is anonymous, so we can’t see any personal data (even those inputted into contact form).
External cookie information:
Studio Pigeon uses third party applications that may store cookies on your computer. Below you can find information about them:
Using Your Personal Information
If you sign up for marketing, we'll use your information to make that marketing relevant. If you sign up to an event, we'll use your information to keep you up to date with that event (like live presentations) and if you send us a contact request we will use your information to answer this enquiry. Information about your use of our website will help us make the website better.
We may use your information to:
1. Administer the website
2. Respond and process to your job application
3. Improve your browsing experience by personalizing the website
4. Send you general (non-marketing) commercial communications
5. Send you response to your enquiry
6. Send you our newsletter and other marketing communications relating to our business, where you have specifically agreed to this (you can inform us at any time if you no longer require marketing communications)
We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.
We won't sell or rent information about you.
1. To the extent that we are required to do so by law
2. In connection with any legal proceedings or prospective legal proceedings
3. In order to establish, exercise or defend our legal rights
International Information Transfers
Some of the companies we work with are based outside the EEA which means they have more lenient data protection laws. We only work with companies who we trust to keep your information safe and we share the minimum amount of information necessary to provide our services.
Information that we collect may be stored, processed in and transferred between any of the countries in which we operate, in order to enable us to use it. These countries include the United States, which do not have high data protection standards equivalent to those in force in the EEA.
We ensure all companies we work with comply with the General Data Protection Regulation which applies from 25th May 2018.
Security of Your Personal Information
We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We continually adapt our security measures in line with technological progress and developments.
We will store all the personal information you provide on our secure (password protected, and firewall protected) servers.
your personal data might be transferred in the territory of United States of North America, by saving the data on the server located in the USA with regard to the processing by means of „Podio” server and “Hubspot” server. Citrix Systems Inc. – the owner of Podio server and Hubspot Inc. –the owner of Hubspot server are the active participants of Privacy Shield Framework and according to EU low are entitled to save personal data on the territory of the USA.
We send emails to customers and subscribers. You control what communications you receive and can unsubscribe from marketing at any time by using the link in the email received. Customers will still receive important information relating to our services.
Pigeon maintains a strict opt-in policy in regard to its email communications. We only send email to individuals who have subscribed or as part of an ongoing relationship we have with an individual or business.
Your right to control what communications, if any, you receive from Pigeon is important to us.
Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.
If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to [email protected] for review.
Pigeon mailing lists and subscription options
Keep up to date with what is happening in the world of animation and business storytelling and how our solutions can help you explain your products, services or ideas.
The content you receive can include as follows:
· Events – Invites to events we are hosting
· Blogs – Highlighting blog posts relevant to your interests
· Case Studies – Highlighting success from other brands close to your level of sophistication
· News – Summary of new services and trends
· Guides – Highlighting in-depth guides relevant to your interests
· Survey requests – Requesting feedback on how we can make our offer and/or services better for you
· Seasonal Campaigns – Occasional offers and promotions from the Pigeon marketing team
Changing your subscription preferences
You may email [email protected] with your unsubscribe request. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.
Other email notifications
The following types of communications do not have the unsubscribe option due to the nature of the subject matter.
This includes acknowledgement of information requests, lifecycle emails where a recipient has signed up to event or requested consultation or offer request form completion emails.
When we send you emails, we may include a tracking image and web analytics code to allow us to determine the number of people who have interacted with our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. This tracking collects only limited information such as webpage viewed, time and date.
Integrations And Partnerships
Pigeon has partnered with a range of third party software and service providers. This section lists our third-party partnerships, explains what they do and why we trust them to handle your information on our behalf.
We use Mailchimp to handle email marketing and newsletter sending.
We use this software solution to connect and automate all mentioned channels of communication.
We use Podio as our base CRM which mean it stores all our collected data.
We use Hubspot as our second CRM which stores information about our clients specifically.
Adwords are used to provide ads in the internet that may be profiled according to your preferences.
Google tag manager
Google Tag Manager helps make tag management simple, easy and reliable by allowing marketers and webmasters to deploy website tags all in one place.
Similarly to Zapier Globiflow helps us to coordinate dataflow in Podio and other applications
We use Yesware to provide best email marketing communication.
Intercom is a software that takes care over communication on our website in a form of a chat.
Right to access
You may instruct us to provide you with any personal information we hold about you by emailing your request to [email protected] or by writing to us at: Pigeon Group Sp. z o.o. ul. Św. Gertrudy 2/5, 31-046 Kraków, Poland.
Right to object to direct marketing
You may instruct us not to process your personal information for marketing purposes by email at any time by using the unsubscribe link in a marketing email you receive or by emailing [email protected] with your request.
Right to update or correct information
Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing [email protected]
Right to be forgotten
You have the right to ask us to delete the personal information that we have about you by emailing [email protected]
Right to complain with a supervisory authority
You have right to complain with the way in which your personal data has been processed by applying to your national supervisory authority for decision. The supervisory authority can be contacted:
In Poland - GIODO www.giodo.gov.pl
Retention of personal information
We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
The information controller responsible for our website is Pigeon Sp. z o.o. ul. Św. Gertrudy 2/5, 31-046 Kraków, Poland.