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Pigeon Privacy Policy

 

This Privacy Policy was published May 24th, 2018.

 

In Pigeon we are committed to protect and respect your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th, 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Policy applies to the use of our products and to our sales, marketing and customer contract fulfilment activities. It also applies to individuals seeking a job in Pigeon.

 

Personal Information We Collect

 

We collect information from you, such as name, company, country, email address and phone number, when you send us a message. Giving us your name, e-mail address and company is necessary to answer your query and to provide you with the service and/or contract. We collect your e-mail address and your name when you send us your CV, and only e-mail address when you subscribe to our newsletter. We collect your data when you interact with us in person, through correspondence, by phone, by social media, or through our websites. When you use our website, we collect information about how you use the site. This helps us to make our website easier to use and the content more useful.

We may collect, store and use the following kinds of personal information:

1.   Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, entry & exit points and number of page views)

2.   Information that you provide to us for the purpose of subscribing to our newsletters (including your email address)

3.   Information that you provide to us for the purpose of the recruitment process (including your name and email address)

4.   Information that you provide to us for the purpose of joining live webinars or other events (including your name, email address, country, company name and telephone number

5.   Information about how you interact with our emails (including opens, clicks and preference information)

6.   Due to the need to prevent Internet robots from performing certain functions on the demo e-commerce, we use the Google reCAPTCHA mechanism that is checking whether the someone’s behavior look like robots. In this case, we may disclose your IP address to Google LLC.

7.      Any other information that you choose to send to us.

 

Legal basis

 

We use consent, contracts and legitimate interest as the GDPR basis to store and process your data.

Legitimate interests include:

1.   Responding to enquiries you make whether by phone, email, contact form, chat or other method

2.   Tailoring information based on your activity, such as what content you show interest in.

 

Consent

 

We are sending emails with marketing information and tips.

If at any point you would like to opt-out or withdraw previously given consent, please contact us using the details at this end of this policy. All our marketing emails contain unsubscribe links.

 

Contracts

 

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

 

Cookies and Analytics

 

We use cookies and analytics technologies to gather usage and performance information about our web page. This information helps us analyze our website usage and web page performance.

 

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

 

We may use both session cookies and persistent cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognize you when you visit.

 

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

 

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyze how the site is used. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. However, in the case of activated IP anonymization on this website, your IP address is truncated by Google beforehand within member states of the European Union or in other states in the European Economic Area which are party to the agreement.

 

Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of this website's owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website's operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data from Google.

 

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this, you may not be able to use the full functionality of this website. In addition, you can prevent data generated by the cookie and related to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout?hl=en

 

Our website uses VWO for A/B Testing and Conversion Optimization. VWO uses cookies to run tests and to track user information. The cookies keep track of the variation a user has viewed and help to serve the same variation to the user consistently; track goals completed by a user; and determine whether a user is a part of a test. In case you want to opt out of tracking by Visual Website Optimizer, simply input the website URL here.

Social Plugins

 

Our website uses Social Plugins (“plugins”) from the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). These plugins can be identified by the Facebook logo or by the “Like“ button.  A list of plug-ins can be found at http://developers.facebook.com/docs/plugins/ .

 

When you visit one of our web pages with this plugin installed, your browser creates a direct connection to the Facebook server. By connecting the plugin, Facebook receives the information that you have visited the corresponding page of our website with your IP address. If you click on the “Like” button while you are logged into your Facebook account you can link the content on our site with your Facebook Profile.

 

As operator of the website we receive no information regarding the nature of the data sent to Facebook or how it is used. More information can be found at  http://de-de.facebook.com/policy.php

 

If you do not want Facebook to collect data about you via our website, you must log out of Facebook prior to visiting our website.

 

We use Mouseflow solution to see how you are using our website. This is anonymous, so we can’t see any personal data (even those inputted into contact form).

 

If you want to find out more about how Mouseflow protect your information, please click here to access their privacy policy.

 

External cookie information:

 

Studio Pigeon uses third party applications that may store cookies on your computer. Below you can find information about them:

Hubspot

https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser

Google Analytics

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usag

VWO

https://vwo.com/knowledge/what-are-the-cookies-stored-by-vwo/

 

Using Your Personal Information

 

If you sign up for marketing, we'll use your information to make that marketing relevant. If you sign up to an event, we'll use your information to keep you up to date with that event (like live presentations) and if you send us a contact request we will use your information to answer this enquiry. Information about your use of our website will help us make the website better.

Personal information submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your information to:

1.      Administer the website

2.      Respond and process to your job application

3.      Improve your browsing experience by personalizing the website

4.      Send you general (non-marketing) commercial communications

5.      Send you response to your enquiry

6.      Send you our newsletter and other marketing communications relating to our business,   where you have specifically agreed to this (you can inform us at any time if you no longer require marketing communications)

 

We will not provide your personal information to any third parties for the purpose of direct marketing without your express consent.

 

Disclosures

 

We won't sell or rent information about you.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose information about you:

1.      To the extent that we are required to do so by law

2.      In connection with any legal proceedings or prospective legal proceedings

3.      In order to establish, exercise or defend our legal rights

Except as provided in this privacy policy, we will not provide your information to third parties.

 

International Information Transfers

 

Some of the companies we work with are based outside the EEA which means they have more lenient data protection laws. We only work with companies who we trust to keep your information safe and we share the minimum amount of information necessary to provide our services.

Information that we collect may be stored, processed in and transferred between any of the countries in which we operate, in order to enable us to use it. These countries include the United States, which do not have high data protection standards equivalent to those in force in the EEA.

We ensure all companies we work with comply with the General Data Protection Regulation which applies from 25th May 2018.

 

Security of Your Personal Information

 

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

 

We continually adapt our security measures in line with technological progress and developments.

 

We will store all the personal information you provide on our secure (password protected, and firewall protected) servers.

 

your personal data might be transferred  in the territory of United States of North America, by  saving the data on the server located  in the  USA with regard to the processing by means of „Podio” server and “Hubspot” server. Citrix Systems Inc. – the owner of Podio server and Hubspot Inc.  –the owner of Hubspot server are the active participants of Privacy Shield Framework and according to EU low are entitled to save personal data on the territory of the USA.

 

Email Policy

 

We send emails to customers and subscribers. You control what communications you receive and can unsubscribe from marketing at any time by using the link in the email received. Customers will still receive important information relating to our services.

Pigeon maintains a strict opt-in policy in regard to its email communications. We only send email to individuals who have subscribed or as part of an ongoing relationship we have with an individual or business.

Your right to control what communications, if any, you receive from Pigeon is important to us.

Though we may include announcements from partners or other third parties in some communications, we do not provide email addresses to third parties.

If you believe you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to policy-gdpr@studiopigeon.pl for review.


 

Pigeon mailing lists and subscription options

 

Marketing

 

Keep up to date with what is happening in the world of animation and business storytelling and how our solutions can help you explain your products, services or ideas.

The content you receive can include as follows:

·        Events – Invites to events we are hosting

·        Blogs – Highlighting blog posts relevant to your interests

·        Case Studies – Highlighting success from other brands close to your level of sophistication

·        News – Summary of new services and trends

·        Guides – Highlighting in-depth guides relevant to your interests

·       Survey requests – Requesting feedback on how we can make our offer and/or services      better for you

·      Seasonal Campaigns – Occasional offers and promotions from the Pigeon marketing team

Changing your subscription preferences

You may email privacy-gdpr@studiopigeon.pl with your unsubscribe request. Please be aware that unsubscribe requests submitted in this manner will take longer to process and will not be effective immediately.

 

Other email notifications

 

The following types of communications do not have the unsubscribe option due to the nature of the subject matter.

Transactional emails

This includes acknowledgement of information requests, lifecycle emails where a recipient has signed up to event or requested consultation or offer request form completion emails.

 

Privacy policy updates

 

If we intend to make changes to our privacy policy which are relevant to, or impact upon, you, or are about fundamental changes to the nature of the processing, we will email you in advance detailing these changes.

 

Tracking

 

When we send you emails, we may include a tracking image and web analytics code to allow us to determine the number of people who have interacted with our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. This tracking collects only limited information such as webpage viewed, time and date.

 

Integrations And Partnerships

Pigeon has partnered with a range of third party software and service providers. This section lists our third-party partnerships, explains what they do and why we trust them to handle your information on our behalf.

 

Mailchimp

 

We use Mailchimp to handle email marketing and newsletter sending.

If you want to find out more about how Mailchimp protect your information, please click here to access their privacy policy.

Zapier

We use this software solution to connect and automate all mentioned channels of communication.

If you want to find out more about how Zapier protect your information, please click here to access their privacy policy.

 

Podio

 

We use Podio as our base CRM which mean it stores all our collected data.

 

If you want to find out more about how Podio protect your information, please click here to access their privacy policy.

 

Hubspot

 

We use Hubspot as our second CRM which stores information about our clients specifically.

 

If you want to find out more about how Hubspot protect your information, please click here to access their privacy policy.

 

Google adwords

 

Adwords are used to provide ads in the internet that may be profiled according to your preferences.

 

Google tag manager

 

Google Tag Manager helps make tag management simple, easy and reliable by allowing marketers and webmasters to deploy website tags all in one place.

If you want to find out more about how Google Tag Manager protect your information, please click here to access their privacy policy.

 

Globiflow

 

Similarly to Zapier Globiflow helps us to coordinate dataflow in Podio and other applications

 

If you want to find out more about how Globiflow protect your information, please click here to access their privacy policy.


 

Yesware

 

We use Yesware to provide best email marketing communication.

 

If you want to find out more about how Yesware protect your information, please click here to access their privacy policy.


 

Intercom

 

Intercom is a software that takes care over communication on our website in a form of a chat.

 

If you want to find out more about how Intercom protect your information, please click here to access their privacy policy.



 

Privacy Policy Amendments

 

This privacy policy will be updated from time to time and the latest version will always be on our website. If significant changes are made which may impact you, we will also notify these changes in advance via email.

 

Your Rights

 

Right to access

 

You may instruct us to provide you with any personal information we hold about you by emailing your request to privacy-gdpr@studiopigeon.pl or by writing to us at: Pigeon Group Sp. z o.o. ul. Św. Gertrudy 2/5, 31-046 Kraków, Poland.

 

Right to object to direct marketing

 

You may instruct us not to process your personal information for marketing purposes by email at any time by using the unsubscribe link in a marketing email you receive or by emailing privacy-gdpr@studiopigeon.pl with your request.

 

Right to update or correct information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing privacy-gdpr@studiopigeon.pl

 

Right to be forgotten

 

You have the right to ask us to delete the personal information that we have about you by emailing privacy-gdpr@studiopigeon.pl

 

Right to complain with a supervisory authority

 

You have right to complain with the way in which your personal data has been processed by applying to your national supervisory authority for decision. The supervisory authority can be contacted:

In Poland - GIODO www.giodo.gov.pl


 

Retention of personal information


 

We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.

This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, but in such cases, data will be anonymized.

 

Business Transfers

 

In the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Website.

 

Third-party Websites

 

The website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

Information Controller

 

The information controller responsible for our website is Pigeon Sp. z o.o. ul. Św. Gertrudy 2/5, 31-046 Kraków, Poland.

 

Contact

 

If you have any questions about this privacy policy or our treatment of your personal information, please contact privacy-gdpr@studiopigeon.pl or write to: Pigeon Group Sp. z o.o. ul. Św. Gertrudy 2/5, 31-046 Kraków, Poland.